Scentsy Buddy FAQs

Q. Are the Scentsy Buddy and the Scent Pak safe for children?
A. Both the Scentsy Buddy and the Scent Pak have passed stringent product safety testing for the U.S. and Canadian markets, including specific safety tests for children’s toys. Both products passed tests for tear strength and foreseeable misuse, fabric composition and cleanliness, and toxicological assessments for banned or restricted chemicals without producing detectable amounts of any such substance.

Q. How tall are the animals in the Scentsy Buddy Collection?
A. Each Scentsy Buddy is 5.5 inches wide, 9.5 inches tall when seated, and 15.5 inches from head to toe—the perfect size for sitting on a shelf or playing games with their new friends.

Q. How do I clean my Scentsy Buddy?
A. Surface spot cleaning is the best way to take care of your Buddy. Machine washing and drying may result in damage to your Buddy’s fur or stuffing.

Q. What are the step-by-step instructions for using my Scentsy Buddy?
A. Your Buddy is ready to play as soon as it arrives! Simply open the zippered pouch in your Buddy’s back, insert a Scent Pak, and zipper the pouch back up.

Q. How long will the fragrance in a Scent Pak last?
A. At least 30 days. Personally, I have had them last for over 6 months and haven’t changed them yet.

Q. How long should I wait to change Scent Pak fragrances?
A. You can change Scent Paks at any time. For the best experience when changing between Scent Paks, remove the current Scent Pak, wait a day or two for its fragrance to dissipate from your Buddy, and then insert a new Scent Pak.

Q. What do I do if my Scentsy Buddy’s box is damaged in shipping?
A. If your Buddy box is damaged in shipping please contact Scentsy, 1-877-855-0617, within two weeks of receiving your Buddy and we will replace it with a new box.

Q. What do I do if my Scentsy Buddy comes without a registration tag, or the registration code doesn’t work when I try to register my Buddy?
A. Contact Scentsy’s support team, 1-877-855-0617, and one of our friendly Support Representatives will provide a newregistration code.

Q. Do I have to register my Scentsy Buddy to play games on the Buddy website?
A. No. You can play games and use the Buddy site without registering your Buddy. In fact, you don’t even need to purchase a Scentsy Buddy to play on the Buddy website. If you want to print an adoption certificate, you do need to registeryour Buddy.

Q. Do I need to set up a new profile for every Scentsy Buddy I purchase?
A. No, you only need one profile to register all of your Buddies. Simply log in to your profile and then register each one separately to print their adoption certificates.

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